11 March 2026
Why heating jobs pile up in the second week of a cold snap
Tenant calls often lag the first frost. Request timestamps tell a different story from outdoor temperature charts if you align both to the same estates.
Field notes
Pages from recent extracts
Short pieces on how maintenance request records behave in housing stock — cold snaps, voids, committee pages, planned-works flags, and leaks that follow a deck.
27 January 2026
Reading void-to-repair lag from request timestamps
Empty homes generate a particular pattern of jobs. The dates in the log can show whether works sit in the void team or leak into the responsive queue.
3 November 2025
What a housing board actually needs on one page of charts
Scrutiny panels drown in job-level tables. Four views, labelled in the language the committee already uses, usually settle the room.
15 September 2025
Separating responsive repairs from planned work in mixed logs
Many extracts dump kitchen replacements and dripping taps in one list. A few flags, honestly applied, stop a seasonal chart from lying.
1 June 2025
How estate layout shows up in leak and drainage requests
Gullies, bin-store roofs, and decks collect water in ways a postcode map will never show. Request density still points you to the walk.