Review
Repair Demand Review
A four-to-six-week reading of your maintenance request log, turned into charts and a written briefing for housing officers and repair managers.
Who it is for
Housing associations, ALMO repair teams, local authority housing, and managing agents who hold a year or more of tenant repair requests.
What you leave with
A shared picture of where requests concentrate — by estate, trade, season, and waiting time — so committee papers and contractor conversations rest on the same figures.
Scope
Typically twelve to twenty-four months of request records. We work from extracts you already keep: job type, date raised, date completed, estate or scheme, trade, and priority where those fields exist.
Included
- A structured intake call with the officer who owns the request log
- Cleaning of duplicate tickets, cancelled jobs, and mismatched dates
- A chart pack covering volume, mix of trades, seasonal peaks, and outstanding wait
- A written briefing of eight to twelve pages in plain English
- One presentation session (in person in the South West, or by video elsewhere in the UK)
Not included
- Running a live repairs helpdesk or contractor diary
- Writing or hosting software for tenants to raise jobs
- Legal advice on disrepair claims
Who does the work
Analysts at Utilityanchorcore, based near Exeter and working with housing operators across the United Kingdom.
How the weeks run
Intake
You send a sample extract and we agree which fields can be trusted. We note known gaps, such as jobs logged without an estate code.
Assembly
Records are aligned to a common month, estate, and trade list. Oddities go back to you as questions, not silent guesses.
Draft charts
You receive a first visual pack. Housing officers mark what would confuse a board or a contractor meeting.
Briefing
We revise the pack, write the accompanying note, and present it once. Follow-up questions within ten working days are included.
Time and place
Four to six weeks from a usable extract, depending on how many estates sit in the log and how many fields need recoding.
Analysis is desk-based. The briefing can be held at your offices, at 3 Earls Avenue by arrangement, or by video.
What we need from you
A named contact who can explain local codes (for example ‘HH’ versus ‘gas servicing’). An extract in spreadsheet form is enough; we do not need tenant names.
We cannot produce a review from free-text emails alone. If jobs sit in several contractor systems, you compile one extract or we quote for extra joining work.
Fees
From £4,800 for a single landlord with a coherent log. Multi-contractor or multi-system extracts are quoted after we see a sample.
Next step
Send a sample month of requests and the names of the estates you care about most. We reply with whether a review is feasible and a date for intake.